If you have any questions, please read below before contacting us, you may find the answer below! To reveal the answer, click on the question and the answer will drop down. If you don’t find the answer to your question, please drop us a line! And we’ll help you GET THIS PARTY STARTED!
Frequently asked questions
WHERE ARE YOU LOCATED?
5463 NW 72 AVE Miami FL 33166 (We’re in Milam Dairy Rd right across from Chan’s Silk Flowers). Look for the blush door.
WHAT ARE YOUR OFFICE HOURS? I WOULD LOVE TO GO AND VISIT.
Our Office hours are as follows: Monday-Thursday (10am-4pm)
We are CLOSED Friday-Sunday to focus on our weekend events!
We’d love to have you over and sip on bubbly while you tour our collection! We have warehouse meetings, twice a month on Wednesdays. Click here to GET THE PARTY STARTED!
If you are an out-of-town client and can’t make it to our specific meeting dates, please scroll down and fill out our contact form here and we’ll do our best to accommodate your schedule!
We also host phone meetings, where one of our event specialists will help you plan your event (at the least the rentals part) within the hour, and send you a Proposal with your favorites at the end of the call. Click here to book your phone meeting today!
CAN YOU PROVIDE A PRICELIST OF ALL YOUR ITEMS??
All of our prices are now online! YAY! This way you can budget yourself and contact us when you are ready to book. Be sure to check out our packages as they include discounted pricing plus delivery within Miami-Dade. Broward delivery is available for a small upcharge.
DO YOU RENT BY THE HOUR? OR BY THE DAY?
Daily rates will apply for all Events.
WHAT IF I DON’T FIND WHAT I’M LOOKING FOR IN YOUR WEBSITE?
In an effort to always provide the coolest, most unique pieces for our clients, we are always on the hunt for the next big find! If you don’t see a specific item, please get in touch with us. We may have (or be working on) what you need but it may not be photographed yet.
WHY AREN’T YOU OPEN FOR SHOWROOM MEETINGS ON MONDAYS, TUESDAYS OR FRIDAYS?
Our warehouse is closed on Mondays, Tuesdays & Fridays since these are the days we load/unload our rental pieces to and from events and we organize the warehouse. Since we are getting our pieces back into the showroom during these days, you will not be able to see our full collection and quite honestly, the warehouse is a mess!
While we aren’t open for showroom meetings, we are available for phone meetings where we’ll plan your event over the phone and provide you with plenty of inspo pictures. Schedule yours today.
HOW CAN I MAKE A WISHLIST?
To make a Wishlist, click here which will take you to our collections page. Our collection is divided into categories, click on each category to take a look at all the pieces and click on each piece to get more detailed information such as event pictures, quantity, measurements and price.
Once you find something you like, click the pink ADD TO WISHLIST button. Do this as many times as you’d like while looking through all the categories and creating a list of your favorites.
When done, click SUBMIT WISHLIST. We will receive your list and send you an itemized quote. Please note that a Wishlist does not include delivery. Once we have more information about your event, such as the venue address, we can create a finalized Proposal for you.
WHAT AREAS IN FLORIDA DO YOU OFFER DELIVERY SERVICES? ARE YOU WILLING TO TRAVEL?
Our full-service delivery rates depend on the size of your order, complexity, and distance from our warehouse location in Miami, FL 33166. Our deliveries are considered full-service as they include delivery, building pieces on site and setting them up as per floor plan. We, then, breakdown all the pieces and pick them up once the event is over.
Our regular delivery route includes from Homestead to Boca Raton, but we’ve serviced events all over South & Central Florida including Key West, Naples, Orlando, Jupiter and Tampa. We love traveling, so if you’re interested in getting a quote for an out-of-town event, simply send us an inquiry with event details (venue location, date of event, and start + end time) so that we may send you a customized Proposal. Out of town events do have higher rental minimum requirements as well as higher delivery fees due to the distance.
Miami Dade $1000 rental order minimum + $350 min delivery
Fort Lauderdale/Broward $1000 rental order minimum + $450 min delivery
Palm Beach $1500 rental order min + $850 minimum delivery
Jupiter/Naples $2000 order min + $1500 minimum delivery + room & board
Orlando/Tampa $2500 order min + $2000 minimum delivery + room & board
Key Largo & Isla Morada $2000 order minimum + $1000 delivery
The Keys after $2500 order min + $2000 minimum delivery + room & board
Please note that deliveries are specific to the location and complexity so prices may vary.
WHAT IS YOUR MINIMUM RENTAL ORDER REQUIREMENT? DO YOU HAVE OTHER OPTIONS FOR CLIENTS WHO CAN’T MEET THIS MINIMUM?
We welcome big events but also adore intimate affairs. To us, it’s about helping clients create magical memories with our borrowed pieces no matter the size of event. This is why we offer 2 different rental options depending on your event rental needs:
2. For those clients who rather DIY their event or just need a couple of accent pieces for their décor, we offer MV Carryout. MV Carryout is just a fancy way of saying, we allow you to pick up our rental items.
I, FOR SURE WANT TO USE YOUR LOVELY RENTALS FOR MY EVENT. WHEN DO YOU RECOMMEND I SHOULD MAKE THE RESERVATION?
Since our collection is compiled of unique and very carefully selected pieces, we cannot guarantee every item will be available so please make sure to reserve your fave pieces before someone else does. As soon as you have your venue booked, please be sure to confirm your reservation with us. You can reserve pieces as early as 12 months in advance.
HOW MUCH WILL I HAVE TO PAY FOR MY RENTALS?
Our rentals are priced individually and as a package deal. All prices are now online, this way you can budget yourself. Because we know everyone has a set budget to follow, we try to consolidate all your favorite pieces into one package deal! Apart from discounted pricing, our packages also include delivery within Miami-Dade. Broward delivery is available for an extra fee.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
For your convenience, we accept Venmo & Zelle. We also accept most major credit cards (except American Express), please note, there is a 3% processing fee for all credit and debit card transactions. Cash and checks are also accepted.
CAN I MAKE CHANGES TO MY ORDER AFTER I’VE PAID MY 50% RESERVATION RETAINER?
You can make any substitutions to your order up until the time of your final payment which is due one month before your event date. Substitutions are based on availability and must be of equal or higher value to the item(s) you are replacing. After the final payment has been submitted, one month prior to the event, you will no longer be able to substitute any other pieces. As per contract, you commit to a certain amount in the Invoice, you can substitute but you cannot take out any pieces that will reduce that initial amount.
MY RSVPS FINALLY CAME IN AND I WILL BE HAVING FEWER GUESTS THAN EXPECTED. CAN I REMOVE THESE OR DO I HAVE TO SUBSTITUTE THEM FOR SOMETHING ELSE?
I HAVE A LAST-MINUTE EVENT! LIKE TODAY IS MONDAY AND I NEED IT FOR THIS WEEKEND! IS IT TOO LATE TO USE YOUR PIECES AT MY EVENT?
CAN THE RENTAL PIECES BE PICKED UP IF I DON’T WANT THEM DELIVERED?
Yes and No.
I KNOW I TOLD YOU I WANTED TO PICK UP THE RENTALS BUT LAST MINUTE AN ISSUE CAME UP AND I AM GOING TO NEED IT DELIVERED. CAN YOU HELP?
If you need a last-minute delivery, you will need to be flexible, and we will try to accommodate our schedule as much as we can. Please note: Our schedule is made weeks in advance. Any last-minute delivery requests will require us to make changes to the existing schedule and will incur a rush fee in order to meet deadline.
I’M SCHEDULED TO PICK UP AT 11:00AM BUT THERE IS A HUGE TRAFFIC ACCIDENT ON THE TURNPIKE AND I AM GOING TO BE 30-45 MINUTES LATE. CAN YOU WAIT FOR ME? WILL I BE CHARGED FOR MY TARDY?
With Miami traffic, there is just no way of knowing how the traffic will be, so we suggest that you leave your home with PLENTY of time to spare. Because we have a busy schedule and have a specific appointment slot for pick-ups, we don’t have time to wait. We understand things happen, but just as we are on time at the warehouse, we expect our clients to be. We always give a 15-minute grace period, but after the 15 minutes there will be a late fee of $100 per 30 minutes we wait. If your pickup time was at 11:00am and you show up at 11:15am NO LATE FEE WILL BE ISSUED but if you show up at 11:45 a $100 LATE FEE will be issued. No exceptions.
TIP: If you know you cannot make it to a scheduled pick up at least 4 hrs ahead of time, please let us know and we will try to reschedule you to another day or time. Please note that we do have other clients to take care of and our schedule is limited so we cannot make any promises.
OOPS, I DAMAGED SOMETHING…
Broke it, ripped it, tia Rosa spilled her wine on it… we understand, things happen. To make sure all our vintage possessions return home safely, we ask that you put complete a credit card authorization form. In case of damages, an informative email will be sent including pictures and amount owed. Damages can range from an excessively dirty piece that just needs to be steam cleaned professionally ($100-200) to a piece that becomes stained and needs to be reupholstered ($200-600)
I’M PLANNING A STYLED SHOOT WHERE DIFFERENT VENDORS WILL COLLABORATE FOR PUBLICATION. WILL YOU BE INTRESTED IN JOINING OUR VISION?
Details to include but are not limited to:
Theme & Colors
Mood board(s) or Pinterest Board (you can share it to firstname.lastname@example.org)
Confirmed vendors joining the shoot
Potential vendors joining the shoot
Venue or location of shoot