Question 1

WHERE ARE YOU LOCATED?

Accepted Answer

5463 NW 72 AVE Miami FL 33166. We’re located in a warehouse complex on Milam Dairy Rd across from Chan’s Silk Flowers.

Question 2

WHAT ARE YOUR OFFICE HOURS? I WOULD LOVE TO GO AND VISIT.

Accepted Answer

Our Office hours are as follows: Monday-Thursday (10am-4pm). We are CLOSED Friday-Sunday to focus on our weekend events!

We'd love for you to tour our one-of-a-kind collection and so that we can chat event details with you! We have warehouse meetings on Wednesdays. Click here (https://www.mivintagerentals.com/bookings-checkout/warehouse-meeting?referral=service_list_widget)to GET THE PARTY PLANNING STARTED! If you are an out-of-town client and can’t make it to our specific meeting dates, please fill out our contact form here (https://www.mivintagerentals.com/contact-us)and we’ll do our best to accommodate your schedule! 
We also host phone meetings, where one of our event specialists will walk you through the planning process to help you find rentals that complement the event style and vibe you're going for. You'll receive a Proposal of your favorites and tons of inspiration pictures within 24-48 hours after our call. Click here (https://www.mivintagerentals.com/bookings-checkout/phone-meetings?referral=service_list_widget)to book your phone meeting today!

Question 3

WHAT IS YOUR MINIMUM RENTAL REQUIREMENT? DO YOU HAVE OTHER OPTIONS FOR CLIENTS WHO CAN’T MEET THIS MINIMUM?

Accepted Answer

We welcome big events but also adore intimate affairs. To us, it’s about helping clients create magical memories with our borrowed pieces no matter the size of their event. This is why we offer 2 different rental options depending on your event rental needs:
 
1. Since our Delivery Crew works hard to make your events truly unforgettable, we need to make sure we compensate their efforts, so if you need the pieces delivered, there is a rental minimum (not including tax or delivery fees) for all events depending on the location. Miami Dade County: $1000 order minimum, Broward County: $1000 order minimum, Palm Beach County: $1500 order minimum, Jupiter/Naples/Ft. Pierce area: $2000 order minimum, Orlando/Tampa area: $2500 order minimum, Key Largo & Isla Morada: $2000 order minimum, The Keys after: $2500 order minimum.

If you don’t meet the minimum required or just need a couple of accent pieces, FEAR NOT, the option below is just for you!

2. For those clients who rather DIY their event or just need a couple of accent pieces for their décor, we offer MV Warehouse Pick Up. This rental line is meant to be an easy, hassle-free way for clients to still be able to use our rentals by providing their own transportation! 
Here are a few details you should know:
1. In order to keep our prices, cost effective, we require you to bring 2 helpers to carry the pieces into your vehicle, especially if you’re picking up large items. If you need help loading/unloading, we can coordinate with our warehouse staff to help. They charge $75 per load in/load out, $150 total for both times. 
2. Cargo Vans, Box trucks, and enclosed trailers are allowed. Pick-up trucks, flat beds or anything without a roof is not allowed. SUVs are not allowed for pick up unless the pieces are smaller than 2ft. 
3. Warehouse Pick Up times are Fridays from 10am-2pm and Warehouse Drop Off times are Mondays from 1pm-4pm. 
4. Please note that although we have a good variety of pieces available for pick-up, some pieces do not travel well unless supervised by a Mi Vintage staff, which is why not all of our inventory pieces are included in this line.

If you are interested in picking up our rentals, please check out our pick up safe rental line here,(https://collection.mivintagerentals.com/collection/pick-up-safe-rentals-inventory/) all pricing is online.

Question 4

CAN YOU PROVIDE A PRICELIST OF ALL YOUR ITEMS?

Accepted Answer

All of our prices are now online!(https://collection.mivintagerentals.com/collection/) YAY! This way you can budget yourself and contact us when you are ready to book. Be sure to check out our PACKAGES (https://www.mivintagerentals.com/packages)as they include discounted pricing plus delivery within Miami-Dade County. Broward County delivery is available for a minimal upcharge.

Question 5

WHAT AREAS IN FLORIDA DO YOU OFFER DELIVERY SERVICES? ARE YOU WILLING TO TRAVEL?

Accepted Answer

Our full-service delivery rates depend on the size of your order, complexity, and distance from our warehouse location in Miami, FL 33166. Our deliveries are considered full-service as they include delivery, building pieces on site, setting them up as per floor plan. We, then, breakdown all the pieces and pick them up once the event is over.

Our regular delivery route includes Homestead to Boca Raton, but we’ve serviced events all over South & Central Florida including Key West, Naples, Orlando, Jupiter and Tampa. Please note that deliveries are specific to the location and complexity and out of town events do have higher rental minimum requirements, so prices may vary, but below you can get a pretty accurate idea of our delivery rates and minimums based on location:
 
Miami Dade County: $1000 order minimum + $400 minimum delivery
Broward County: $1000 order minimum + $550 minimum delivery
Palm Beach County: $1500 order minimum + $800 minimum delivery
Jupiter/Naples/Ft. Pierce area: $2000 order minimum + $1500 minimum delivery + room & board
Orlando/Tampa area: $2500 order minimum + $2000 minimum delivery + room & board
Key Largo & Isla Morada: $2000 order minimum + $1000 delivery
The Keys after: $2500 order minimum + $2000 minimum delivery + room & board
We love traveling, so if you’re interested in getting a quote for an out-of-town event, simply fill out our GET IN TOUCH form (https://www.mivintagerentals.com/contact-us)at the bottom of the page, where you'll include the venue location, date of event, and start + end time, so that we may send you a customized Proposal.

Question 6

HOW CAN I MAKE A WISHLIST?

Accepted Answer

To make a Wishlist, click here (https://collection.mivintagerentals.com/collection/)which will take you to our collections page. Our collection is divided into categories, click on each category to take a look at all the pieces and click on each piece to get more detailed information such as past event pictures, quantity, measurements and price.

Once you find something you like, click the pink ADD TO WISHLIST button. Do this as many times as you’d like while looking through all the categories and creating a list of your favorites.

When done, click SUBMIT WISHLIST. We will receive your list and send you an itemized quote. Please note that a Wishlist does not include delivery fees. Once we have more information about your event, such as the venue address, we can create a finalized Proposal for you including delivery.

Question 7

I, FOR SURE WANT TO USE YOUR RENTALS FOR MY UPCOMING EVENT. WHEN DO YOU RECOMMEND, I SHOULD MAKE THE RESERVATION?

Accepted Answer

Since our collection is compiled of unique and very carefully selected pieces, we cannot guarantee every item will be available so please make sure to reserve your fave pieces before someone else does. As soon as you have your venue booked, you can confirm your reservation with us. You can reserve pieces as early as 18 months in advance. 
 
TIP: If you are not sure about all the pieces you want, reserve your favorites first. You can always add more pieces as the date gets closer but at least you secured your main pieces.

Question 8

DO YOU RENT BY THE HOUR? OR BY THE DAY?

Accepted Answer

Daily rates will apply for all Events.

Question 9

HOW MUCH WILL I HAVE TO PAY FOR MY RENTALS?

Accepted Answer

Our rentals are priced "A-la-Carte" (individually) or as a Package deal. All prices are now online, this way you can budget yourself.

A LA CARTE
Click here (https://collection.mivintagerentals.com/collection/)to take a look at our full collection, all pricing is online. Our collection is divided into categories, click on each category to take a look at all the pieces and click on each specific piece to get more detailed information such as past event pictures, quantity, measurements.

PACKAGE DEAL
Click here (https://www.mivintagerentals.com/packages)to check out our different packages. Our packages bundle our most popular pieces into an all-inclusive rental deal. You can add as many additional pieces as you'd like to your package (please note there will be extra logistical fees charged), however, NO SUBSTITUTIONS are allowed for any packages. If you require any substitution/removal, you can choose our "A la Carte" rental option.

Question 10

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Accepted Answer

For your convenience, we accept QuickBooks (ACH) & Cash App. We also accept most major credit cards (except American Express), please note, there is an office processing fee for all credit and debit card transactions. Checks are accepted 1 month prior to event delivery date. Cash is accepted as well but no tax breaks are given should you choose to use this as your payment method.

Question 11

CAN I MAKE CHANGES TO MY ORDER AFTER I’VE PAID THE 50% RESERVATION RETAINER?

Accepted Answer

You can make any substitutions to your order up until the time of your final payment which is due one month before your event date. Substitutions are based on availability and must be of equal or higher value to the item(s) you are replacing. After the final payment has been submitted, one month prior to the event, you will no longer be able to substitute any other pieces. As per contract, you commit to a certain amount in the Invoice, you can substitute but you cannot take out any pieces that will reduce that initial amount.

As per contract, wedding clients can remove up to (but no more than) 2 tables and 20 chairs one month prior to their wedding, in case their RSVPs come out to less than they expected.

Question 12

WHY AREN’T YOU OPEN FOR SHOWROOM MEETINGS ON MONDAYS, TUESDAYS OR FRIDAYS?

Accepted Answer

Our warehouse is closed on Mondays, Tuesdays & Fridays since these are the days we load/unload our rental pieces to and from events and we organize the warehouse. Since we are getting our pieces back into the showroom during these days, you will not be able to see our full collection and quite honestly, the warehouse is a mess!

While we aren’t open for showroom meetings, we are available for phone meetings where we’ll help you plan your event over the phone and provide you with plenty of inspo pictures and a Proposal within 24-48 hours of the meeting. Schedule yours here!(https://www.mivintagerentals.com/bookings-checkout/phone-meetings?referral=service_list_widget)

Question 13

I HAVE A LAST-MINUTE EVENT! IS IT TOO LATE TO USE YOUR SERVICES FOR MY EVENT?

Accepted Answer

It is never too late to use our services but please note this is subject to availability.

If our delivery schedule is booked out, we will not be able to deliver the pieces to your venue, but, one way we could still service your event is through our Warehouse Pick Up option. This option is meant to be an easy, hassle-free way for clients to still be able to use our rentals by providing their own transportation. Please note not all our inventory is included in this pick up option as some of our pieces are too delicate or require to be built on-site by someone from our staff. Click here (https://collection.mivintagerentals.com/collection/pick-up-safe-rentals-inventory/)to view our pick up safe inventory.

If we have availability, any event requests within 1 month (or less) of the event must be PAID IN FULL at the time of booking. Because check payments take some time to clear, these are not allowed to use as a payment method, if your event is less than a month away. If your event is less than 14 business days away, we only accept Venmo, Zelle, or cash payments are accepted. Additional rush fees may apply in order to insure we meet your last-minute order deadline.

Question 14

CAN THE RENTAL PIECES BE PICKED UP IF I DON’T NEED THEM DELIVERED?

Accepted Answer

Yes and No.
 
YES 
Our Warehouse Pick Up rental line option is meant to be an easy, hassle-free way for clients to still be able to use our rentals by providing their own transportation. Cargo Vans, Box trucks, and enclosed trailers are allowed. Pick-up trucks, flat beds or anything without a roof is not allowed. SUVs are not allowed for pick up unless the pieces are smaller than 3ft. In order to keep this cost-effective for our clients, we do require you to bring 2 helpers to carry the pieces into your transport vehicle. Our staff will not be available, however if you need help, we can coordinate with them and they charge $75 per load in/load out, $150 total for both times. There is only a $150 minimum versus the $1000 minimum required for delivery orders. Click here (https://collection.mivintagerentals.com/collection/pick-up-safe-rentals-inventory/)to view our pick up safe inventory.
 
NO
We have a vast inventory of goodies and although you will want to take them all on a ride with you, some pieces don’t travel well unless supervised by an MV staff member, which is why not all the pieces in our inventory are available for pick up. Click here (https://collection.mivintagerentals.com/collection/pick-up-safe-rentals-inventory/)to view our pick up safe inventory.

Question 15

MY RSVPS CAME IN AND I WILL BE HAVING FEWER GUESTS THAN EXPECTED. WHAT ARE MY OPTIONS?

Accepted Answer

We understand that it is difficult to estimate the number of final guests that will show up until you receive the final RSVPs, which is why, as per contract, we allow clients to remove tables and chairs (from Wedding Invoices) if necessary. The number of pieces removed may not exceed 2 tables and 20 chairs. This removal MUST be done at least one month prior to the event date, which is when the final payment is due, and not after. If month prior deadline passes, removal option will become unavailable, but you can substitute the value for other rental(s) of equal or more value.

Question 16

I KNOW I TOLD YOU I WANTED TO PICK UP THE RENTALS BUT LAST MINUTE AN ISSUE CAME UP AND I AM GOING TO NEED IT DELIVERED. CAN YOU HELP?

Accepted Answer

If you need a last-minute delivery, you will need to be flexible, and we will try to accommodate our schedule as much as we can but please note our schedule is made weeks in advance so we cannot guarantee availability. Any last-minute delivery requests will require us to make changes to the existing schedule and will incur a rush fee in order to meet your deadline plus whatever the delivery costs are.

Question 17

I’M SCHEDULED TO PICK UP TODAY BEFORE 2PM BUT I AM RUNNING LATE. CAN YOU WAIT FOR ME? WILL I BE CHARGED EXTRA?

Accepted Answer

With Miami traffic, there is just no way of knowing how the traffic will be, so we suggest that you leave your home with PLENTY of time to spare. Our warehouse pick up time is every Friday anytime from 10am-2pm. Saturday/Sunday warehouse pick ups are not available because our warehouse staff is out to deliveries and there will not be anyone in the office to open up for you.

We understand things happen, which is why we give a 15-minute grace period. If you show up before 2:15pm, NO LATE FEE WILL BE ISSUED but if you show up past that time, there will be a late fee of $100 per 30 minutes we wait. Please note that our warehouse closes at 2pm on Fridays so every extra minute they stay behind waiting for you past the 15-minute grace period will have to be paid for.

TIP: If you know you cannot make it within the range or day provided, let us know ahead of time and we will try to accommodate your request. Please note that we do have other clients to take care of and our schedule is limited so we cannot make any promises.

Question 18

OOPS, I DAMAGED SOMETHING!

Accepted Answer

Broke it, ripped it, tia Rosa spilled her wine on it… we understand, things happen.

To make sure all our vintage beauties return home safely, we require a MANDATORY damage retainer payment of $500-$2000 (based on the Invoice value). This amount will be charged to the credit card on file prior to delivery, in case of any incidentals or extra fees associated with your Event.

Please note that this damage retainer payment is just a hold and not an extra payment, think of it as the security deposit you pay when booking a hotel or renting a car. It stays in your card a couple of days as "pending" and the amount is fully refundable upon should there be no damages or incurred fees during your event.
 
In case of damages, an informative email will be sent including pictures and amount owed. Damages can range from an excessively dirty piece that just needs to be steam cleaned professionally ($100-200) to a piece that became stained and needs to be reupholstered ($500-$2000).

Question 19

WHAT IF I DON’T FIND WHAT I’M LOOKING FOR IN YOUR WEBSITE?

Accepted Answer

In an effort to always provide the most unique pieces for our clients, we are always on the hunt for the next big find! If you don’t see a specific item, please get in touch with us.(https://www.mivintagerentals.com/contact-us) We may have (or be working on) what you need but it may not be photographed yet.

Question 20

I’M PLANNING A STYLED SHOOT WHERE DIFFERENT VENDORS WILL COLLABORATE FOR PUBLICATION. WILL YOU BE INTRESTED IN JOINING OUR VISION?

Accepted Answer

First, we'd like to thank you for wanting to include us in your special project! Because we want to make sure that we are the right fit for your vision and that your shoot is the right look for our brand, we ask that you email us as many details of the shoot as you can. This way we understand the look and feel you are going for!

Details are to include (but not limited to): date and venue where the shoot will be taking place, theme & colors, inspiration pictures, mood board(s) or Pinterest board, confirmed vendors joining the shoot, potential vendors joining the shoot 
 
In exchange for professionally edited pictures (including high resolution images without any watermarks) to use as we please for our marketing and advertising needs, we will contribute our time and rental pieces. Please note that our delivery team will charge a minimal delivery fee for their time. This fee is based on the location, amount of pieces and complexity of styled shoot location.

Question 21

I HAVE REALLY AWESOME PIECES FOR SALE. WILL YOU BE INTERESTED IN BUYING?

Accepted Answer

We’d love to see what you have! Please email us pricing and pictures to letsparty@mivintagerentals.com (letsparty@mivintagerentals.com)and our Creative Director will get back to you shortly.

MI VINTAGE

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