Frequently asked questions
WHERE ARE YOU LOCATED?
5463 NW 72 AVE Miami FL 33166 (We’re in Milam Dairy Rd right across from Chan’s Silk Flowers). Look for the mint green door.
WHAT ARE YOUR OFFICE HOURS? I WOULD LOVE TO GO AND VISIT.
Our Office hours are as follows:
Monday, Tuesday, Thursday 9am-4pm
Sat, Sun CLOSED
We’d love to have you over and sip on bubbly while you tour our collection!
Join us for our upcoming open house, Click here to GET THE PARTY STARTED!
If you are an out of town client, and can’t make it to our specific open house date,
please contact us to book your appointment today! email@example.com
CAN YOU PROVIDE A PRICELIST OF ALL YOUR ITEMS??
We get asked this question all the time, but the truth is that we can’t. For one, we shop a lot! Yes we admit it! We’re shopaholics and as a result, it would be impossible to keep our pricelist up to date since we get “new” inventory in all the time. In addition, although our pieces are individually priced, we like to create custom packages for our clients based on the pieces they choose to rent. Because we know everyone has a budget guideline to follow, we try to consolidate all your favorite pieces into one package deal! While we don’t offer a specific pricelist, once we have discussed the colors, theme and look you are going for, we can suggest an assortment of pieces that will help bring your vision to life!
DO YOU HAVE A MINIMUM ORDER RENTAL REQUIREMENT?
At Mi Vintage Rentals, we welcome big events but we also adore intimate affairs. To us, it’s not about the number of pieces you rent or the dollar sign at the end of a long invoice; it’s about helping couples create magical memories with our borrowed pieces and that is why we offer 2 different rental options depending on our client’s needs:
1. Since our Delivery Crew works very hard to make your events truly unforgettable, we need to make sure we compensate their efforts so if you need the pieces delivered, we do have an order minimum of $1,000 (not including tax or delivery fees). During off-season, June through August, we Can be more flexible with our minimum, contact us for more details.
IF YOU DO NOT MEET THE MINIMUM, FEAR NOT! THE OPTION BELOW IS JUST FOR YOU!
2. For those who rather DIY their wedding and just need several of our pieces to accent their décor, we offer MV Carryout. MV Carryout is just a fancy way of saying, we allow you to pick up our pieces. Although you will want to take all our goodies on a ride with you, some pieces don’t travel well unless supervised by a Mi Vintage staff member. If you are interested in picking up our rental pieces, please let us know at the time of reservation so that we can tell you if these are “pick-up safe” or not. Most large items (farm tables & large couches) or pieces that need to be constructed on site (doors & backdrops) are not available for pickup.
I AM SURE I WANT TO USE YOUR LOVELY PIECES AT MY EVENT! WHEN SHOULD I MAKE THE RESERVATION?
ASAP! Since our collection is compiled of unique and very carefully selected pieces, we cannot guarantee every item will be available so please make sure to reserve your fav pieces before someone else does. As soon as you have your venue booked, please be sure to confirm your reservation with us. It has happened, in the past, that a customer takes long to reserve a piece and when they come back, that specific piece is already booked.
TIP: If you are not sure about all the pieces you want, just reserve your absolute favorite piece(s). You can always (and you will) add more pieces once the date gets closer but at least you reserved the main piece(s). If you’re absolutely in love with all our finds on Instagram and have your ‘Perfect Wedding’ board ready on Pinterest… contact us today! You can reserve pieces as early as 12 months in advance.
DO YOU RENT BY THE HOUR? OR BY THE DAY?
We rent by the day, for events + photoshoots. Please contact the office for our daily rates.
HOW MUCH WILL I HAVE TO PAY?
Our rentals are each priced individually. We do offer custom packages based on our client’s rental needs. Because we know everyone has a budget guideline to follow, we try to consolidate all your favorite pieces into one package deal! When compared to other rental companies, our prices are very competitive so feel free to choose as many pieces as you’d like!
YOU SAY THAT YOUR PRICES ARE THE BEST IN TOWN, IS THAT TRUE?!
From a value standpoint, we do offer the best pricing in town! Not only do we take care of our pieces and deliver only the upmost quality rentals to your event, but we offer them at unbeatable prices. We are so sure that our prices are competitive, that if you happen to find a better deal on a similar piece elsewhere, we’ll match it plus give you an extra discount. When it comes to price matching, certain exceptions do apply. Our rental pieces are in very good condition and we will not price match pieces from companies who have poorly maintained inventory. Our pieces are vintage but not in poor condition.
In the past, in order to save a buck or two, customers have rented pieces, for example, farm tables from other “cheaper” companies only to become frustrated and upset when the tables being delivered still smell like wet stain. Frantically, they’ve had to call us to deliver our tables with only minutes to spare before their guests arrive. As a result, this has caused double the expense. At Mi Vintage, we hold a high standard for the pieces we provide our clients with. Unfortunately, the same cannot be said about all companies in South Florida so we urge Clients to research. To avoid customers going through this, we try to give them the best deal possible for quality pieces without losing the integrity of our collection.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, check, most major credit cards expect for AMEX, Venmo and Zelle.
I HAVE A LAST MINUTE EVENT! LIKE I MEAN, THIS WEEKEND! IS IT TOO LATE TO USE YOUR PIECES FOR MY EVENT?
It is never too late to use our services; however, any event requests within 7 business days of the event must be paid in full at the time the rental agreement is signed. Because check and credit card payments take several days to clear, if your event is less than 7 days away, we do not accept any checks or credit card payments. Only CASH payment will be accepted. Additional fees may apply in order to insure we meet the deadline.
CAN THE RENTAL PIECES BE PICKED UP IF WE DON'T WAN'T DELIVERY?
Yes and No. We have a vast inventory of goodies and although you will want to take them all on a ride with you, some pieces don’t travel well unless supervised by a Mi Vintage staff member. We always recommend our customers to get the pieces delivered; however, if you are interested in picking up our rental pieces, please let us know at the time of reservation so that we can tell you if these are “pick-up safe” or not. Most large items (farm tables & large couches) or pieces that need to be constructed on site (doors & backdrops) are not available for pickup.
There is a warehouse pickup fee but we also provide the blankets, straps and packing materials necessary to properly transport piece(s) with care plus one person from our staff to help you load the piece(s) inside the vehicle. Please note that we only provide 1 person to help you load the pieces inside your vehicle and if you are picking up anything bigger than 2ft, you must bring someone else capable of carrying to help you load. Cargo Vans, Box trucks, and trailers are allowed however pick-up trucks or SUV are not allowed.
I KNOW I TOLD YOU I WOULD LIKE TO PICKUP THE RENTAL PIECES BUT A LAST MINUTE ISSUE CAME UP AND I AM GOING TO NEED THEM DELIVERED! CAN YOU HELP ME?
If you need a last-minute delivery, we will try to accommodate our schedule as much as we can in order to meet your necessity. Please note: Any last-minute requests will be considered a rush delivery and will incur any additional cost needed in order to meet deadline.
I'M SCHEDULED TO PICK UP AT 12:30 pm THIS AFTERNOON, BUT THERE IS A HUGE TRAFFIC ACCIDENT ON THE TURNPIKEAND I AM GOING TO BE 30 MINUTES LATE. CAN YOU WAIT FOR ME?
With Miami traffic, there is just no way of knowing how the traffic will be, so we suggest that you leave your home with PLENTY of time to spare. Because we have a busy schedule and have a specific appointment slot for pick-ups, we don’t have time to wait. We understand things happen, but just as we are on time waiting at the warehouse, we expect our clients to be. We always give a 15-minute grace period, but after the 15 minutes there will be a late fee of $100 per 30 minutes we wait. If your pickup time was at 12:30pm and you show up at 12:40pm NO LATE FEE WILL BE ISSUED but if you show up at 12:45 or 12:50, LATE FEE WILL BE ISSUED. No exceptions.
TIP: If you know you cannot make it to a scheduled pick up at least 4 hrs ahead of time, please let us know and we will try to accommodate you as much as we can and reschedule you to another time but, we cannot make any promises.
CAN I MAKE CHANGES TO MY ORDER AFTER I'VE PAID MY 50% RESERVATION RETAINER AND SIGNED MY RENTAL AGREEMENT?
You can make any substitutions to your order up until the time of your final payment. Your final payment is due 1 month prior to the event date. Substitutions are based on availability and must be of equal or higher value to the item(s) you are replacing. After the final payment has been submitted, one month prior to the event, you will no longer be able to substitute any other pieces.
MY RSVP's ALL FINALLY CAME IN AND I AM GOING TO HAVE FEWER GUESTS THAN EXPECTED. CAN I REMOVE SEVERAL TABLES AND CHAIRS OR SUBSTITUTE THESE FOR SOMETHING ELSE SINCE I WON'T BE NEEDING AS MANY ANYMORE?
We understand that it may be difficult to guestimate the number of final guests that will show up to your event several months in advance, so we allow tables and chairs to be removed from Wedding Invoices ONE month prior to event date or before. The number of pieces removed may not exceed 3 tables and 30 chairs. This removal must be done at least (1) month prior to the event date, which is when the final payment is due, and not after. If deadline passes, removal option will not be available. Invoice must be paid in FULL (1) month prior to event in order for Mi Vintage Co. to deliver the day of your event.
WHAT AREAS IN FLORIDA DO YOU SERVICE?
We normally service from Homestead all the way to West Palm Beach, but we’ve had events all over South & Central Florida including Key West, Naples, Orlando, Ocala and Tampa. Please note there is higher minimums for events past Fort Lauderdale or in the Keys.
ARE YOU WILLING TO TRAVEL FOR AN EVENT?
We love traveling! That’s what got us started with Mi Vintage to begin with! Just send us an inquiry describing all the event details (most importantly the location, date of event and time of pickup) so that we may send you a customized proposal.
WHAT DO YOU CHARGE FOR DELIVERY?
We will provide a custom delivery quote based upon the size of your order, complexity, and distance from our location in Miami, FL 33166. The rate includes delivery, set-up at the event location, breakdown of pieces, and pick-up once the event is over.
OOPS, I BROKE SOMETHING...
All rental items provided by Mi Vintage Co. must be returned in the same quantity and condition in which they were delivered. If a rental piece(s) is damaged but can be salvaged, (includes but is not limited to: ripped fabric, discoloration, stain, damaged paint, chip in the wood, broken parts); Mi Vintage Co. will not allege full replacement cost but will bill Client for the necessary services. Such services include re-upholstery, steam cleaning, part replacement, painting, wood refinishing, etc. Client is responsible and liable for any damages that happen to the rental piece(s) while these are under their care during their event. Replacement, repair, and/or cleaning fees are at the discretion of Mi Vintage Co..
I'M PLANNING A PHOTO SHOOT WHERE DIFFERENT VENDORS WILL COLLABORATE FOR PUBLICATION. WILL YOU BE INTERESTED IN JOINING OUR VISION?
Well first of all, thanks for wanting to include us in your special project! Because we want to make sure that we are the right fit for your vision and that your shoot is the right look for our brand, we ask that you email us as much information and details of the shoot as you can. The more the merrier, this way we understand the look and feel you are going for!
Details include but are not limited to:
Theme & Colors
Mood board(s) or Pinterest Board (you can share it to firstname.lastname@example.org)
Confirmed vendors joining the shoot
Potential vendors joining the shoot
Venue or location of shoot
In exchange for a professionally edited gallery including high resolution images without any logos or watermarks to use as we please for our marketing and advertising needs, we will contribute our time and rental pieces. We do charge a minimal delivery fee because well let’s face it, our Delivery Crew is in no way interested in working for free in exchange for pictures!
We’d love to hear about your project and see how Mi Vintage can help.
WHAT IF I DON'T FIND THE ITEM I AM LOOKING FOR ON YOUR WEBSITE?
In an effort to always provide the coolest, most unique pieces for our clients, we are always on the hunt for the next big find! If you don’t see a specific item, please get in touch with us. We may have it in our inventory even though it has not yet been photographed. And if we don’t have it, we will search high and low to create or find what you are looking for, at a fraction of the cost, as we have already done for many of our clients.
I HAVE SOME REALLY AWESOME VINTAGE PIECES FOR SALE! WOULD YOU BE INTERESTED IN BUYING?
We would love to see what you have for us! Please email us pricing and pictures and we’ll get back to you shortly.
Hi MV Babes! Have questions? Well we have answers! Please read below before contacting us. We may already have answered them! If you don’t find the answer you’re looking for, please drop us a line.