If you have any questions, please read below before contacting us, you may find the answer below! To reveal the answer, click on the question and the answer will drop down. If you don’t find the answer to your question, please drop us a line! And we’ll help you GET THIS PARTY STARTED!  

Frequently asked questions

WHERE ARE YOU LOCATED?


5463 NW 72 AVE Miami FL 33166 (We’re in Milam Dairy Rd right across from Chan’s Silk Flowers). Look for the blush door.




WHAT ARE YOUR OFFICE HOURS? I WOULD LOVE TO GO AND VISIT.


Our Office hours are as follows: Mon, Tue, Thur (10am-5pm) & Wed (11am-6pm)
Fri, Sat, Sun CLOSED

We’d love to have you over and sip on bubbly while you tour our collection!
Join us for our upcoming meeting say, click here to GET THE PARTY STARTED!

If you are an out-of-town client and can’t make it to our specific meeting dates, please fill out the contact form and we’ll do our best to accommodate your schedule! We also host phone meetings where we’ll help you plan your event (at the least the rentals part) in less than an hour and send you a Proposal at the end of the call.




CAN YOU PROVIDE A PRICELIST OF ALL YOUR ITEMS??


All of our prices are now online! YAY! This way you can budget yourself and contact us when you are ready to book. Be sure to check out our packages as they include discounted pricing plus delivery within Miami-Dade. Broward delivery is available for a small upcharge.




DO YOU RENT BY THE HOUR? OR BY THE DAY?


Daily rates will apply for all Events.




WHAT IF I DON’T FIND WHAT I’M LOOKING FOR IN YOUR WEBSITE?


In an effort to always provide the coolest, most unique pieces for our clients, we are always on the hunt for the next big find! If you don’t see a specific item, please get in touch with us. We may have (or be working on) what you need but it may not be photographed yet.




WHAT ARE YOUR DELIVERY RATES?


Our full-service delivery rates depend on the size of your order, complexity, and distance from our warehouse location in Miami, FL 33166. Our deliveries are considered full-service as they include delivery, building pieces on site and setting them up as per floor plan. We, then, breakdown all the pieces and pick them up once the event is over. Miami Dade deliveries range $295-600 Broward County deliveries range $395-700 Keys deliveries range $950-2000, West Palm Beach deliveries range $950-1500 Orlando & Tampa deliveries range $2000-3500. Please note that deliveries are specific to the location and complexity so prices may vary.




WHY AREN’T YOU OPEN FOR SHOWROOM MEETINGS ON MONDAYS, TUESDAYS OR FRIDAYS?


Our warehouse is closed on Mondays, Tuesdays & Fridays since these are the days we load/unload our rental pieces to and from events and we organize the warehouse. Since we are getting our pieces back into the showroom during these days, you will not be able to see our full collection and quite honestly, the warehouse is a mess!

While we aren’t open for showroom meetings, we are available for phone meetings where we’ll plan your event over the phone and provide you with plenty of inspo pictures. Schedule yours today.




HOW CAN I MAKE A WISHLIST?


To make a Wishlist, click here which will take you to our collections page. Our collection is divided into categories, click on each category to take a look at all the pieces and click on each piece to get more detailed information such as event pictures, quantity, measurements and price.

Once you find something you like, click the pink ADD TO WISHLIST button. Do this as many times as you’d like while looking through all the categories and creating a list of your favorites.

When done, click SUBMIT WISHLIST. We will receive your list and send you an itemized quote. Please note that a Wishlist does not include delivery. Once we have more information about your event, such as the venue address, we can create a finalized Proposal for you.




WHAT AREAS IN FLORIDA DO YOU SERVICE? ARE YOU WILLING TO TRAVEL?


We normally service from Homestead all the way to West Palm Beach. But we’ve had events all over South & Central Florida including Key West, Naples, Orlando, Jupiter and Tampa. We love traveling, that’s what got us started with Mi Vintage to begin with! If you’re interested in getting a quote for an out-of-town event, simply send us an inquiry describing all your event details (most importantly the location, date of event, and start + end time) so that we may send you a customized Proposal.




DO YOU HAVE A MINIMUM ORDER RENTAL REQUIREMENT?


At MV Rentals, we welcome big events but we also adore intimate affairs. To us, it’s about helping clients create magical memories with our borrowed pieces no matter the size of event. This is why we offer 2 different rental options depending on your event needs:

1. Since our Delivery Crew works hard to make your events truly unforgettable, we need to make sure we compensate their efforts, so if you need the pieces delivered, we do have an order minimum requirement of $1,000 (not including tax or delivery fees). During June-August, we lower our minimums to satisfy smaller summer events, contact us for more details. If you don’t meet the minimum or just need a couple of accent pieces, FEAR NOT, the option below is just for you!

2. For those who rather DIY their wedding and just need several pieces to accent their décor, we offer MV Carryout. MV Carryout is just a fancy way of saying, we allow you to pick up our rental items. If you are interested in picking up our rentals, please check out our PICKUP SAFE rental line. Pricing is online. In order to keep this cost-effective for our clients, it’s FREE to pick up at the warehouse and we’ll provide the blankets, straps and packing materials necessary for you to properly transport our pieces with care but we require you to bring 2 helpers to carry the pieces into your transport vehicle. Our staff will not be available, however if you need help, we can coordinate with them and they charge $75 per load in/load out, $150 total for both times. Cargo Vans, Box trucks, and enclosed trailers are allowed. Pick-up trucks, flat beds or anything without a roof is not allowed. SUVs are not allowed for pick up unless the pieces are smaller than 3ft. Please note that although we have a good variety of pieces available for pick-up, some pieces do not travel well unless supervised by a Mi Vintage staff, which is why not all of our inventory pieces are included in this line.




I FOR SURE WANT TO USE YOUR LOVELY RENTALS FOR MY EVENT. WHEN DO YOU RECOMMEND, I SHOULD MAKE THE RESERVATION?


Since our collection is compiled of unique and very carefully selected pieces, we cannot guarantee every item will be available so please make sure to reserve your fave pieces before someone else does. As soon as you have your venue booked, please be sure to confirm your reservation with us. You can reserve pieces as early as 12 months in advance. TIP: If you are not sure about all the pieces you want, reserve your absolute favorites. You can always add more pieces once the date gets closer but at least you reserved the main pieces.




I, FOR SURE WANT TO USE YOUR LOVELY RENTALS FOR MY EVENT. WHEN DO YOU RECOMMEND, I SHOULD MAKE THE RESERVATION?


Since our collection is compiled of unique and very carefully selected pieces, we cannot guarantee every item will be available so please make sure to reserve your fave pieces before someone else does. As soon as you have your venue booked, please be sure to confirm your reservation with us. You can reserve pieces as early as 12 months in advance. TIP: If you are not sure about all the pieces you want, reserve your absolute favorites. You can always add more pieces once the date gets closer but at least you reserved the main pieces.




HOW MUCH WILL I HAVE TO PAY FOR MY RENTALS?


Our rentals are priced individually and as a package deal. All prices are now online, this way you can budget yourself. Because we know everyone has a set budget to follow, we try to consolidate all your favorite pieces into one package deal! Apart from discounted pricing, our packages also include delivery within Miami-Dade. Broward delivery is available for an extra fee.




YOU CLAIM TO HAVE THE BEST PRICES, IS THIS TRUE?


From a value standpoint, we do offer the best pricing! Not only do we take care of our pieces and deliver only the upmost quality rentals to your event, but we offer them at unbeatable prices. We are so sure that our prices are competitive, that if you happen to find a better deal on a similar piece elsewhere, we’ll match it! When it comes to price matching, certain exceptions do apply. Our rental pieces are in very good condition so we cannot price match pieces from companies who have poorly maintained inventory.




WHAT FORMS OF PAYMENT DO YOU ACCEPT?


For your convenience, we accept Venmo & Zelle. We also accept most major credit cards (except American Express), please note, there is a 3% processing fee for all credit and debit card transactions. Cash and checks are also accepted.




CAN I MAKE CHANGES TO MY ORDER AFTER I’VE PAID MY 50% RESERVATION RETAINER?


You can make any substitutions to your order up until the time of your final payment which is due one month before your event date. Substitutions are based on availability and must be of equal or higher value to the item(s) you are replacing. After the final payment has been submitted, one month prior to the event, you will no longer be able to substitute any other pieces. As per contract, you commit to a certain amount in the Invoice, you can substitute but you cannot take out any pieces that will reduce that initial amount.




MY RSVPS FINALLY CAME IN AND I WILL BE HAVING FEWER GUESTS THAN EXPECTED. CAN I REMOVE THESE OR DO I HAVE TO SUBSTITUTE THEM FOR SOMETHING ELSE?


We understand it’s difficult to estimate the number of final guests that will show up until you receive the final rsvps which is why, as per contract, we allow you to remove tables and chairs (from Wedding Invoices) if necessary. The number of pieces removed may not exceed 3 tables and 30 chairs. This removal MUST be done at least one month prior to the event date, which is when the final payment is due, and not after. If deadline passes, removal option will become unavailable. Invoice must be paid in FULL a month prior to event in order for Mi Vintage Co. to be able to deliver the day of your event.




I HAVE A LAST-MINUTE EVENT! LIKE TODAY IS MONDAY AND I NEED IT FOR THIS WEEKEND! IS IT TOO LATE TO USE YOUR PIECES AT MY EVENT?


It is never too late to use our services; however, any event requests within 7 business days of the event (or less) must be PAID IN FULL at the time the rental agreement is signed. Because checks and credit card payments take several days to clear, if your event is less than 7 business days away, we only accept Venmo, Zelle, or cash payments. Additional fees may apply in order to insure we meet the deadline.




CAN THE RENTAL PIECES BE PICKED UP IF I DON’T WANT THEM DELIVERED?


Yes and No. We have a vast inventory of goodies and although you will want to take them all on a ride with you, some pieces don’t travel well unless supervised by an MV staff member. We always recommend our customers to get the pieces delivered; however, if you are interested in picking up our rental pieces, please check out our PICKUP SAFE rental line. All Pricing is online. In order to keep this cost-effective for our clients, it’s FREE to pick up at the warehouse and we’ll provide the blankets, straps and packing materials necessary for you to properly transport our pieces with care but we require you to bring 2 helpers to carry the pieces into your transport vehicle. Our staff will not be available, however if you need help, we can coordinate with them and they charge $75 per load in/load out, $150 total for both times. Cargo Vans, Box trucks, and enclosed trailers are allowed. Pick-up trucks, flat beds or anything without a roof is not allowed. SUVs are not allowed for pick up unless the pieces are smaller than 3ft. Please note that although we have a good variety of pieces available for pick-up, some pieces do not travel well unless supervised by a Mi Vintage staff, which is why not all of our inventory pieces are included in this line.




I KNOW I TOLD YOU I WANTED TO PICK UP THE RENTALS BUT LAST MINUTE AN ISSUE CAME UP AND I AM GOING TO NEED IT DELIVERED. CAN YOU HELP?


If you need a last-minute delivery, you will need to be flexible, and we will try to accommodate our schedule as much as we can. Please note: Our schedule if made weeks in advance. Any last-minute delivery requests will require us to make changes to the existing schedule and will incur a rush fee in order to meet deadline.




I’M SCHEDULED TO PICK UP AT 11:00am BUT THERE IS A HUGE TRAFFIC ACCIDENT ON THE TURNPIKE AND I AM GOING TO BE 30-45 MINUTES LATE. CAN YOU WAIT FOR ME? WILL I BE CHARGED FOR MY TARDY?


With Miami traffic, there is just no way of knowing how the traffic will be, so we suggest that you leave your home with PLENTY of time to spare. Because we have a busy schedule and have a specific appointment slot for pick-ups, we don’t have time to wait. We understand things happen, but just as we are on time at the warehouse, we expect our clients to be. We always give a 15-minute grace period, but after the 15 minutes there will be a late fee of $100 per 30 minutes we wait. If your pickup time was at 11:00am and you show up at 11:15am NO LATE FEE WILL BE ISSUED but if you show up at 11:45 a $100 LATE FEE will be issued. No exceptions.
TIP: If you know you cannot make it to a scheduled pick up at least 4 hrs ahead of time, please let us know and we will try to reschedule you to another day or time. Please note that we do have other clients to take care of and our schedule is limited so we cannot make any promises.




OOPS, I DAMAGED SOMETHING…


Broke it, ripped it, tia Rosa spilled her wine on it… we understand, things happen. To make sure all our vintage possessions return home safely, we ask that you put complete a credit card authorization form. In case of damages, an informative email will be sent including pictures and amount owed. Damages can range from an excessively dirty piece that just needs to be steam cleaned professionally ($100-200) to a piece that becomes stained and needs to be reupholstered ($200-600)




I’M PLANNING A STYLED SHOOT WHERE DIFFERENT VENDORS WILL COLLABORATE FOR PUBLICATION. WILL YOU BE INTRESTED IN JOINING OUR VISION?


First, we thank you for wanting to include us in your special project! Because we want to make sure that we are the right fit for your vision and that your shoot is the right look for our brand, we ask that you email us as many details of the shoot as you can. This way we understand the look and feel you are going for!

Details to include but are not limited to:
Date
Theme & Colors
Power-point presentations
Inspiration pictures
Mood board(s) or Pinterest Board (you can share it to borrowmivintage@live.com)
Confirmed vendors joining the shoot
Potential vendors joining the shoot
Venue or location of shoot
In exchange for a professionally edited gallery including high resolution images without any logos or watermarks to use as we please for our marketing and advertising needs, we will contribute our time and rental pieces. Please note that our delivery team does charge a minimal delivery fee for their time.




I HAVE REALLY AWESOME PIECES FOR SALE. WILL YOU BE INTERESTED IN BUYING?


We’d love to see what you have! Please email us pricing and pictures and we’ll get back to you shortly.





We hope to have answered all your questions, but if we missed one, please drop us a line. 

Come for the bubbly, stay for the rentals! 

Let's Chat 

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